At CojoCookie, we’re committed to providing high-quality digital products that inspire and empower bakers around the world. Because our products are digital and instantly accessible, we have a strict no-refund policy in place.
Digital Product Nature
All of our products — including recipe eBooks, masterclasses, templates, and social media kits — are delivered electronically and considered “used” once downloaded or accessed. Due to the nature of digital goods, we do not accept returns, exchanges, or issue refunds after the purchase is completed.
Exceptions
We only offer refunds under the following exceptional conditions:
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You were charged more than once for the same product.
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The file you received is completely inaccessible or corrupted, and we are unable to provide a working version within 3 business days.
Before You Buy
We encourage you to carefully review the product descriptions, previews, and category details before purchasing. If you have questions about a specific item, please use the contact form available on our website.
Need Help?
Our team is always here to support your journey. If you experience a technical issue with a product, you can reach out to us through our Contact Us page, and we’ll do our best to assist you promptly.
Thank you for choosing CojoCookie and trusting us with your baking success!